Saturday, November 5, 2011

Sirius is Serious!!!

Whatever you do, stay far, FAR away from Sirius satellite radio. Let me tell you why....

Late last year, my mom bought a new car which came with so many months of free Sirius service. She liked it at first, so she renewed her membership for another 6 months. During that six months, she grew tired of the same songs just being played over and over so she decided she wasn't going to renew it any more.

When her time with Sirius was up, she called them to cancel it before they took money off of her credit card. She talked to one guy and explained that she wanted it shut off. The guy replies with, "oh, I can't turn it off for you, I'll have to transfer you to someone who can". So he transferred her to someone else. She had to give all of her personal information to the new person, just to find out that he couldn't terminate her account either. She ended up talking to like 5 different people, each time, having to give her information over and over and over again. Finally, she talked to someone that said they would terminate the service.

A few days later, it is still on. She calls back again, going through the whole thing again. Finally, it is disconnected. Of course, she was already pissed off at them, but it just got worse. A few days later, Sirius started calling her, asking her if she wanted to renew her contract! Are you f'n serious, Sirius?? She explained to them that she cancelled it because she didn't want it. They called again, and again, and again!! She asked to talk to a supervisor who said they put do not call on her account. Everything was quiet for a few days, but then guess what? They called again! Asking her to renew her account!

My mom works in phone sales. She knows how it all works, and she knows that these people are just normal people working for Sirius to make a pay check, so she was not rude to them, but did explain to them how angry she was with them and their customer service! One guy even said, "oh, I see it says do not call on your account". Well, duh. Finally, after 2405812745 calls, they got the hint that she didn't want their service!!

Lesson Learned: Stay far, FAR away from Sirius. They obviously don't know what the Hell they are doing or how to run a business.

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