Monday, December 6, 2010

Customer Service My Ass

Don’t you just hate having to call a utility company? For whatever reason it may be, you never know if you are going to get someone nice or someone not-so-nice. The majority of the time, the latter one is what you end up getting.

I had to call Time Warner Cable two times in the past week. I had to call them a few days ago because they shut my cable bill off for $7. Seven fucking dollars! Reeeaallllyyy? The first woman I talked to was a grumpy ass right away, arguing with me. I would say, “are you telling me that you turned my cable off for $7?”... 



“no maam, it was turned off because you still have a balance of $7”.. isn’t that what I just fucking said??????? Somehow the call got disconnected, so I called back and talked to another woman who was fairly helpful and gave me 3 days to pay the fuckin stupid $7.

Sooo, today, my husband is watching TV and out goes the tv.. again. I call and the first woman I talk to said it got turned off because I didn’t pay it AT a Time Warner Cable Office, I paid it at one of their pay stations.. you know, a grocery store, instead of driving a half hour to pay fucking $7! These pay stations take 5 - 7 days to post to the account. How am I supposed to know this? Am I a mind reader? Do I know everything? I kept telling her that it was not MY fault that it takes so long! She wanted me to drive a flippin half hour to go show the cable office my receipt! Instead of just taking a receipt number like other places do. Ahem, I finally get frustrated and ask to talk to a supervisor. I wait.. and wait.. and wait... the woman gets on and right away had an attitude with me. I swear to the devil it was the same fucking woman I just talked to. I swear they had the same name and the same voice. This one was supposedly a supervisor, but she was a complete bitch. Like I said, she had an attitude as soon as she got on the line and it didn’t get any better once the conversation started. We argued back and forth and she did nothing to help me. I told her she had an attitude as soon as she got on the line with me, but she said she didn’t. I said, yes, you are right.. I lied, I made it all up, you were nice as pie!! WTF! When we got off of the fun I said in the most condescending sarcastic voice possible, “thank you soo much for your help and for your sunshiney personality, it was a pleasure, and you have a wonderful day!”

Look, I’ve worked in customer service and in sales. I know what it’s like to deal with people all day long. I try to be polite to everyone. When telemarketers call, I politely tell them I’m not interested instead of being rude or making up some stupid ass story that some people think is so freakin hilarious to do (btw, telemarketers laugh at your dumbass when they hang up.. as if they hadn’t heard any of those before!). I only get an attitude if they are rude to me or do something to piss me off.. then it’s on!

Don’t be a fucking rude ass bitch if you work in any kind of customer service job. Customers call you because they are obviously mad about something. Your job is to service the customer; make them happy, not be a fucking belittleing (is that a word) little twat bag. If you don’t like your job, there are thousands of people out of work that would be glad to take it from you.

5 comments:

SassyScorp said...

Hi there!

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Single Mama in LA

Tiffany Christie said...

Here from the bloghop.
I follow you on GFC. I'd love for you to follow me back
Tiffany
http://tiffspixiedust.blogspot.com
Tiffypoot @ (aol.com)

eof777 said...

I hear you... no excuse for lousy service especially in today's marketplace.
Stopping by and following your blog from the F.M.B.T blog hop...
Have a happy holiday season!
Best,
Elizabeth

Facing50Blog.com said...

Well ranted! My mother keeps a chalk board by the phone. If she gets cold callers or rude 'so and so s' she scrapes her long nails down the board making an infernal racket. Does the trick. I was too polite to the guy on returns last week. They sent the wrong CD for Hubby's present. I complained nicely and I've now I've been sent two copies of the damn thing and another on the way.
Keep ranting...love it :)
Carol

crazedmama said...

Good idea about the scraping of the nails! The way I see it, if you are polite to them, they SHOULD be polite to you and willing to work with you in return, not just be rude, and lie, and argue. That's bad customer service and I've talked to a few people since then that have left this cable company because of their customer service!

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